In an era when innovation isn’t just a buzzword but a business imperative, Rohit Thomas, President of BMO Insurance, is driving an evolution. Born in Zambia and raised in Toronto, Thomas’s global perspective fuels his vision for the future of Canada’s insurance industry. With a background in mathematics from the University of Waterloo and a career shaped by diverse experiences, he embodies the modern leader—one who understands that adaptability is the key to long-term success.

The evolution of leadership and business

At the forefront of BMO Insurance’s transformational journey, Thomas is guiding the company through a world that has drastically changed over the past five years. Reflecting on these changes, Thomas says, “COVID-19 accelerated the way we work, live and connect, often for the better.” This evolution has significantly raised expectations from all corners—from businesses, leaders and communities, pushing everyone toward more profound connectivity.

For Thomas, adapting to change isn’t sufficient; leading through change is crucial. “When I think about evolution, it involves how we connect, how we show up for our advisors and clients, and how we meet the ever-changing needs of Canadians,” he elaborates. At the heart of BMO’s strategy is a commitment to humanizing technology. Thomas emphasizes that innovation at BMO Insurance is about more than just technological advancement— it’s about maintaining a focus on people, ensuring that their needs and experiences drive the evolution.

Driving innovation with Rovr AI

With a commitment to closing the insurance gap in Canada and making processes simpler for advisors, BMO Insurance is proud to introduce Rovr AI, an AI-powered tool designed to enhance field underwriting. “Rovr AI is a cornerstone of our digital-first agenda,” Thomas explains.

According to Thomas, Rovr AI is more than just a tool; it represents BMO Insurance’s commitment to evolving and staying ahead of the curve. The system is engineered to provide advisors with real-time insights, simplify processes and enable faster, more informed decisions. This innovation isn’t merely about incorporating technology: “It is fundamentally about making a tangible impact on the lives of clients and advisors.”

Addressing the protection gap in Canada

Addressing the protection gap in Canada stands as a key focus area for Thomas and his team at BMO Insurance. As the Canadian population becomes more diverse and technologically advanced, consumer expectations have shifted. People now demand more from the businesses they interact with, seeking efficiency, clarity and solutions tailored to their lifestyles. BMO Insurance is responding proactively to these evolving demands.

Thomas points out the urgency and necessity of addressing these needs: “There is a nationwide need for insurance and the timely, effective delivery of advice.” He highlights the role of their innovative tool, Rovr AI, in this transformation: “Rovr AI is just the beginning of how we are evolving to meet those expectations. It’s designed to take the friction out of the insurance process, making it easier for both advisors and clients to navigate.”

Celebrating collective ingenuity

Leading the charge in the insurance industry isn’t a solo journey for Thomas; it’s the strength of the high-powered team at BMO Insurance that propels the company forward. “Innovation isn’t just about new ideas; it’s about bringing those ideas to life with a team that’s as passionate as you are,” he says.

“Key figures like Katarina Nikolic [VP and Chief Corporate Underwriter] and Gillian Noble, [VP and Chief Operating Officer] exemplify the collaborative spirit that drives our success.” Together they foster a culture of innovation that’s pushing the boundaries of what’s possible in insurance.

Thomas’s ambition for BMO Insurance is clear: to be the insurer of choice for Canadians. “Whether you’re an advisor or a client, BMO Insurance has you in mind with our digital solutions. We’re evolving because we believe the future belongs to those who adapt.”

The road ahead

As Thomas looks ahead, he’s focused on ensuring BMO Insurance remains a leader in innovation, always staying a step ahead in serving both advisors and clients. “Our goal is to keep evolving, to continue to offer solutions that make a real difference.”

Thomas’s leadership and incredible team are guiding BMO Insurance into a future where technology and human connection go hand in hand. With Rovr AI as a major milestone in BMO’s evolution, it’s clear that the company’s commitment to innovation, adaptability and client-centric solutions will continue to shape the future of Canada’s insurance industry.

“Welcome to the future of insurance,” Thomas says, “we’re just getting started.”

Experience the power of simplicity with Rovr AI.